Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about our products, shipping, and policies.

Orders & Shipping

How long does shipping take?
We process orders within 1-2 business days. Shipping times vary by location, typically 3-7 business days for standard shipping.

Do you offer free shipping?
Yes! We offer free shipping on orders over €60 for France and €100 for EU countries including the UK.

Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email.

Products

Are your products natural and safe?
Yes, we carefully curate products with natural, high-quality ingredients. Each product listing includes full ingredient information.

Are your products cruelty-free?
We're committed to cruelty-free products and work with brands that share our values.

How do I choose the right product for me?
Check our product descriptions and our blog for guidance. You can also contact us for personalized recommendations!

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase for unused products in original packaging. Please contact us to initiate a return.

Can I exchange a product?
Yes! Contact our customer support team at support@lomaberry.com and we'll help you find the perfect alternative.

Account & Privacy

Is my information secure?
Yes, we use industry-standard security measures to protect your personal information.

How do I create an account?
Click "Account" in the top menu and follow the simple registration process to enjoy faster checkout and order tracking.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!